• Category
    Guest Services / Servicio al Huesped
    Experience (Years)
    1
    Location : Street
    Ave Ashford
  • Overview

    The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

    Responsibilities

    • To ensure a hospitable and professional atmosphere in the concierge area.
    • Serve all guests providing the highest level of service in an efficient and courteous manner while following standards, procedures and policies at all times.
    • Handle all guests’ requests and fulfill them as quickly as possible.
    • Be very knowledgeable about the hotel and its services.
    • Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
    • Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services, beauty and barber services, babysitter etc.
    • Arrange special requests, repairs and shopping, if requested.
    • Be trained in all guest relations functions to perform them when asked.
    • Know about PMS - and help out during check-in and check-out of guests whenever needed.
    • Ensure that log books, handovers and checklists are well maintained.
    • Recognize all repeat guests and VIP’s.
    • Be able to recognize them and know about their special requests.
    • Be knowledgeable about hotels frequent visitors program.
    • Each team member is expected to carry out all reasonable requests by management which the team member is capable of performing.

    Qualifications

    • Guest-focused personality. Able to handle difficult situations effectively.
    • Prioritizing and organizing a variety of tasks and responsibilities at the same time.
    • Self-starting individual.
    • Ability to communicate effectively with the public and other Team Members.
    • Strong verbal / written communications and skills.
    • Professional demeanor.
    • Be flexible in a changing environment.
    • Fully Bilingual a Must(Spanish/English)

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