International Hospitality Enterprises

  • Spa Director

    Job Location PR-San Juan
    Category
    Spa
    Experience (Years)
    5
    Type
    Regular Full-Time
  • Overview

    The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

     

     

    Responsibilities

    • Responsible for managing the operations and financial stability of the spa.
    • Responsible for monitoring the spa budget and assuring expenditures are in alignment
    • To oversee the day-to-day operations of the spa’s services and programs.
    • To ensure the experience for both guests and staff of the spa is of the highest caliber.
    • To constantly drive the business of the spa and it’s experience towards the concept of ‘Nulli
    • Secundus’ (second to none).
    • Develop, present and maintain the spa’s annual budget, within the guidelines as approved.
    • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
    • Project and maintain acceptable payroll commitments per GM.
    • Use financial plans for spotting trends, measuring productivity and monitoring progress.
    • Control ongoing service and product margin analysis to ensure profitability.
    • Implement opportunities for managing operational costs and increasing the bottom line profitability.
    • Administer staff and client scheduling for maximum revenue generation and profitability.

    Qualifications

    • Bachelor Degree in Business, Hospitality Management, or related field preferred
    • Licensed therapist in massage and/or esthetics a plus
    • Five to eight years previous management experience within the luxury hotel/resort/spa industry.
    • Excellent communication, leadership and organization skills.
    • Strong client service and problem solving abilities.
    • Financially oriented and proactive.
    • Strong computer experience
    • Ability to work a flexible schedule including evenings, weekends and holidays

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