International Hospitality Enterprises

Front Desk Supervisor

PR-San Juan
# Positions
1
Category
Guest Services / Servicio al Huesped
Experience (Years)
1
Type
Regular Full-Time

Overview

The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

 

Responsibilities

  • Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
  • Deal with any guest requests and problems and satisfy their needs.
  • Be prepared to perform all front desk functions, including switchboard, business center and guest relations, bell and concierge.
  • During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guest.
  • Constantly audit all desk work for accuracy and consistency.
  • Bank out cashiers at the end of each shift according to the blind drop procedure.
  • Be prepared to work the night shift when needed.
  • Be familiar with cultural differences in order to meet all different customer needs.
  • Be knowledgeable about etiquette and protocols.

Qualifications

  • Guest-focused personality
  • Self-starting individual
  • Has a cool, organized disposition
  • Honest
  • Fully Bilingual a Must(Spanish/English)

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